I’m not an AI person who wandered into benefits. I’m a benefits person who found a better tool.
25 years in employee benefits. Ten of them inside one of the country’s largest carriers, fifteen in the HR and broker world. This isn’t theory. It’s what I did every day.
How I got here
I’ve been in benefits since 2004. Over 25 years of watching how this industry works, what breaks and where the manual work piles up.
I spent fifteen years in the HR and broker world. Consulting, brokerage, advisory work, and everywhere I went the pattern was identical. Manual tasks. Outdated processes. HR teams buried under documentation with no real way out.
Then came ten years inside the machinery of a major carrier solving benefits operations and systems problems. I spent my days coding benefit structures, leading UAT for complex implementations and helping clients avoid their biggest pain points by getting ahead of the problem.
At some point, it clicked. The work wasn’t broken. The systems were.
So I made a shift.
- → I started showing benefits professionals how to use AI tools like Claude, ChatGPT and Copilot to cut their workload in half today.
- → And I built BeneBots, the automated version of those workflows for teams that want the long-term fix rather than another bandaid.
That’s the same method behind the two-week pilots I run now. The industry changes. The work eating somebody’s week doesn’t.